Engagement With Government and Regulatory Authorities
FINOVATEX TECHNOLOGIES PRIVATE LIMITED is committed to maintaining open, transparent and constructive engagement with applicable government agencies, regulators and financial-sector authorities that may oversee or affect its operations.
The Company shall make reasonable efforts to track, interpret and comply with applicable laws, rules, directions, circulars, guidelines and regulatory expectations. Internal policies, operational procedures and control frameworks may be reviewed and updated from time to time to remain aligned with evolving requirements.
Where applicable, the Company may participate in fintech, digital lending, technology or regulatory registries and repositories, and shall endeavor to ensure that submissions made by or on behalf of the Company are accurate, complete and filed within prescribed timelines.
During lawful supervisory examinations, audits, inspections or regulatory reviews, the Company shall cooperate by providing access to relevant systems, applications, records, data and documents maintained by the Company or its authorized service providers, subject to applicable law and confidentiality obligations.
Responsible Innovation
The Company supports innovation that is ethical, accountable, customer-oriented and compliant with applicable legal and regulatory standards.
Before introducing new products, platform features or digital processes, including features used in the Blink Credit application, the Company shall consider relevant operational, compliance, privacy, security and customer-impact risks.
Technology solutions should be designed and implemented with appropriate controls, testing, monitoring and human oversight. Where automated or analytical systems are used, the Company shall aim to reduce unfair outcomes, improve reliability and maintain reasonable auditability.
Platform capabilities, limitations, charges, assumptions and key terms should be communicated clearly where they are relevant to customers, partners or service providers.
Data Privacy and Information Security
Protecting the confidentiality, integrity and availability of information is a core responsibility of the Company.
The Company shall collect, process, store and share personal information only for lawful and stated purposes, supported by appropriate consent or other valid legal basis where required.
Reasonable safeguards may include access controls, secure processing practices, monitoring, data-retention controls and periodic review of information-security procedures.
Personal, sensitive and confidential information should be shared only with authorized employees, service providers, lending partners, verification partners, regulators or other permitted recipients for legitimate service, compliance, risk-management or legal purposes.
Documented procedures should be maintained to identify, report, investigate and address cybersecurity incidents, data breaches, system failures or misuse, as required under applicable law.
Partnerships and Third-Party Management
The Company shall maintain reasonable oversight over partnerships and third-party arrangements that support its digital financial services.
Due diligence may include assessment of operational capability, reputation, technology controls, data-security practices, regulatory status, compliance history and business-continuity readiness, as relevant to the engagement.
Partnerships and outsourced arrangements should be governed by appropriate written agreements that define roles, responsibilities, service expectations, data-protection obligations, security requirements and compliance standards.
Third parties handling customer information or supporting regulated financial products should be expected to follow standards of care and confidentiality consistent with applicable laws and contractual obligations.
Transparency and Accountability
The Company is committed to conducting business with integrity, fairness and transparency.
Actual or potential conflicts of interest should be identified, disclosed and managed appropriately. Pricing, charges, service terms and important customer obligations should be communicated in clear and understandable language.
For digital credit products displayed through the Blink Credit platform, key details such as eligible loan amount, tenure, APR, processing fee, GST, repayment schedule and total amount payable should be made available to users before acceptance of an offer.
The Company shall aim to maintain records, logs and audit trails that support accountability, regulatory compliance and effective review of customer-service processes.
Employee Training and Conduct
The Company recognizes that employee awareness and ethical conduct are important to responsible financial-technology operations.
Employees and authorized representatives should act honestly, protect confidential information, avoid misuse of customer data and follow internal policies applicable to their roles.
The Company may conduct training or awareness activities covering applicable laws, customer treatment, data protection, information security, grievance handling and ethical business practices.
Employees should be encouraged to raise compliance concerns or suspected misconduct through appropriate internal channels without fear of retaliation, subject to the Company’s internal procedures.
Grievance Redressal
The Company shall maintain accessible and structured channels for customers and stakeholders to submit service requests, complaints or queries.
Complaints should be acknowledged, reviewed and escalated through defined internal processes. The Company shall endeavor to resolve grievances in a fair and timely manner, taking into account the nature and complexity of the issue.
Where a complaint relates to credit approval, disbursement, repayment, loan account servicing or other lender-controlled activities, the matter may need to be coordinated with the relevant NBFC service provider or lending partner.
For support, complaints or queries, customers may contact FINOVATEX TECHNOLOGIES PRIVATE LIMITED at services@finovatexlending.com.